A Major Milestone for Digital Customer Service in the Energy Market

We are excited to share some great news with you: Ostrom has been awarded the German Service Award 2025 in the Smart Home category! This prestigious award is presented by the German Institute for Service Quality (DISQ) and the news channel ntv, recognizing companies that excel in outstanding customer service.

What Makes the German Service Award So Special?

The German Service Award is one of the most comprehensive and respected recognitions for customer service in Germany. This year, 2,160 companies were evaluated to identify the best providers across 71 categories.

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The assessment focused on various service channels:

• On-site consultation
• Online service
• Telephone and email support
• Customer feedback and social media analysis

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The award was based on: 6,046 undercover test interactions, 172,043 customer reviews and 25,788 social media posts.

Only the best companies ultimately received this prestigious award – including Ostrom in the Smart Home category!

Why Is This a Big Deal for Ostrom – and for Our Customers?

This award confirms that our digital service model works. Our goal is to make energy management as simple, transparent, and efficient as possible – without paperwork, long hotlines, or hidden costs.

What Defines Ostrom’s Service?

🔹 100% digital & intuitive – all key functions are accessible via app or web portal.

🔹 Transparent pricing – no base fees, no minimum contract term, just 100% fair billing.

🔹 Smart Meters & dynamic pricing – adjust power consumption flexibly and save when energy is cheap.

🔹 Fast & friendly customer service – available via chat, email, and social media whenever you need us.

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Our customers are at the center of everything we do – and this award proves it. It is a testament to the fact that the energy market has a modern, digital, and above all, customer-friendly future! 🚀

Shaping the Future of Energy Together

We want to thank all our customers who have supported us on this journey. Without your feedback and trust, this achievement wouldn’t have been possible! 💚

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📖 More info here.

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