Here are a few ways you can reach out to our team and get answers to any other questions you may have!
The quickest way to reach us is via the chatbot at the bottom right.
Our chatbot will help you provide the information you need so that we can help you more quickly and efficiently.
If you can't find a suitable answer there, you can connect directly to our live chat team at the end of the chat by clicking “That didn't help - continue to live chat”.
Monday to Friday, 9:00 - 17:00
Our Ostrom App has everything right at your fingertips! Do everything in seconds, without waiting.
Available on the iOS App Store and Android Play Store.
You can reach us at any time via our contact form. We usually respond within 24 hours on working days or the next working day if the request was sent at the weekend.
Aplus Energy GmbH
Strassburger Strasse 55
10405 Berlin
Germany
Please note that we are a remote and hybrid team. Contracts can only be concluded via our online form, as we need certain information to process your order.
Please note that our first contact resolution rate in chat is 98%, compared to only 50% on the phone. We can therefore help you faster and more effectively via chat. There are also certain issues, such as moves or contract changes, that we cannot process over the phone.
Trustpilot: 4.8 with 2776 reviews (September 2024)
Google: 4.9 with 372 reviews (September 2024)
iOS App Store: 4.8 with 1294 reviews (September 2024)
Android Play Store: 4.7 with 944 reviews (September 2024)