Privacy Policy

1. An overview of data protection

General information

The following information will provide you with an easy to navigate overview of what will happen with your
personal data when you visit this website. The term “personal data” comprises all data that can be used to
personally identify you. For detailed information about the subject matter of data protection, please consult
our Data Protection Declaration, which we have included beneath this copy.

Data recording on this website

Who is the responsible party for the recording of data on this website (i.e., the “controller”)?
The data on this website is processed by the operator of the website, whose contact information is available
under section “Information about the responsible party (referred to as the “controller” in the GDPR)” in this
Privacy Policy.

How do we record your data?
We collect your data as a result of your sharing of your data with us. This may, for instance be information
you enter into our contact form.
Other data shall be recorded by our IT systems automatically or after you consent to its recording during
your website visit. This data comprises primarily technical information (e.g., web browser, operating system,
or time the site was accessed). This information is recorded automatically when you access this website.

What are the purposes we use your data for?
A portion of the information is generated to guarantee the error free provision of the website. Other data
may be used to analyze your user patterns.

What rights do you have as far as your information is concerned?
You have the right to receive information about the source, recipients, and purposes of your archived
personal data at any time without having to pay a fee for such disclosures. You also have the right to demand
that your data are rectified or eradicated. If you have consented to data processing, you have the option to
revoke this consent at any time, which shall affect all future data processing. Moreover, you have the right to
demand that the processing of your data be restricted under certain circumstances. Furthermore, you have
the right to log a complaint with the competent supervising agency.

Please do not hesitate to contact us at any time if you have questions about this or any other data protection
related issues.

Analysis tools and tools provided by third parties

There is a possibility that your browsing patterns will be statistically analyzed when your visit this website.
Such analyses are performed primarily with what we refer to as analysis programs.
For detailed information about these analysis programs please consult our Data Protection Declaration
below.

2. Hosting and Content Delivery Networks (CDN)

External Hosting

This website is hosted by an external service provider (host). Personal data collected on this website are
stored on the servers of the host. These may include, but are not limited to, IP addresses, contact requests,
metadata and communications, contract information, contact information, names, web page access, and
other data generated through a web site.

The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art.
6(1)(b) GDPR) and in the interest of secure, fast, and efficient provision of our online services by a
professional provider (Art. 6(1)(f) GDPR).

Our host will only process your data to the extent necessary to fulfil its performance obligations and to
follow our instructions with respect to such data.

We are using the following host:

Amazon Web Services EMEA SARL, Niederlassung Deutschland
Marcel-Breuer-Str. 12
80807 München

Execution of a contract data processing agreement
In order to guarantee processing in compliance with data protection regulations, we have concluded an
order processing contract with our host.

3. General information and mandatory information

Data protection

The operators of this website and its pages take the protection of your personal data very seriously. Hence,
we handle your personal data as confidential information and in compliance with the statutory data
protection regulations and this Data Protection Declaration.

Whenever you use this website, a variety of personal information will be collected. Personal data comprises
data that can be used to personally identify you. This Data Protection Declaration explains which data we
collect as well as the purposes we use this data for. It also explains how, and for which purpose the
information is collected.

We herewith advise you that the transmission of data via the Internet (i.e., through e-mail communications)
may be prone to security gaps. It is not possible to completely protect data against third-party access.

Information about the responsible party (referred to as the “controller” in the GDPR)

The data processing controller on this website is:

Aplus Energy GmbH
Zinnowitzer Straße 3
10115 Berlin

Phone: +49 (0) 30 235956870
E-mail: hallo@ostrom.de

The controller is the natural person or legal entity that single-handedly or jointly with others makes
decisions as to the purposes of and resources for the processing of personal data (e.g., names, e-mail
addresses, etc.).

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain
with us until the purpose for which it was collected no longer applies. If you assert a justified request for
deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally
permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the
latter case, the deletion will take place after these reasons cease to apply.

Information on data transfer to the USA and other non-EU countries

Among other things, tools of companies domiciled in the United States or other from a data protection
perspective non-secure non-EU countries, are integrated into our website. If these tools are active, your
personal data may potentially be transferred to these non-EU countries and may be processed there. We
must point out that in these countries, a data protection level that is comparable to that in the EU cannot be
guaranteed. For instance, U.S. enterprises are under a mandate to release personal data to the security
agencies and you as the data subject do not have any litigation options to defend yourself in court. Hence, it
cannot be ruled out that U.S. agencies (e.g., the Secret Service) may process, analyze, and permanently
archive your personal data for surveillance purposes. We have no control over these processing activities.

Revocation of your consent to the processing of data

A wide range of data processing transactions are possible only subject to your express consent. You can also
revoke at any time any consent you have already given us. This shall be without prejudice to the lawfulness
of any data collection that occurred prior to your revocation.

Right to object to the collection of data in special cases; right to object to direct
advertising (Art. 21 GDPR)

IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE
THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON
GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED
ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS
BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE
WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO
PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA,
THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE
PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION
PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING,
YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR
THE PURPOSES OF SUCH ADVERTISING AT ANY TIME. THIS ALSO APPLIES TO PROFILING TO THE
EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL
DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES
(OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to log a complaint with the competent supervisory agency

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory
agency, in particular in the member state where they usually maintain their domicile, place of work or at the
place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other
administrative or court proceedings available as legal recourses.

Right to data portability

You have the right to demand that we hand over any data we automatically process on the basis of your
consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine
readable format. If you should demand the direct transfer of the data to another controller, this will be done
only if it is technically feasible.

SSL and/or TLS encryption

For security reasons and to protect the transmission of confidential content, such as purchase orders or
inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption
program. You can recognize an encrypted connection by checking whether the address line of the browser
switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.

If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

Information about, rectification and eradication of data

Within the scope of the applicable statutory provisions, you have the right to at any time demand
information about your archived personal data, their source and recipients as well as the purpose of the
processing of your data. You may also have a right to have your data rectified or eradicated. If you have
questions about this subject matter or any other questions about personal data, please do not hesitate to
contact us at any time.

Right to demand processing restrictions

You have the right to demand the imposition of restrictions as far as the processing of your personal data is
concerned. To do so, you may contact us at any time. The right to demand restriction of processing applies in
the following cases:

  • In the event that you should dispute the correctness of your data archived by us, we will usually need
    some time to verify this claim. During the time that this investigation is ongoing, you have the right to
    demand that we restrict the processing of your personal data.
  • If the processing of your personal data was/is conducted in an unlawful manner, you have the option to
    demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
  • If we do not need your personal data any longer and you need it to exercise, defend or claim legal
    entitlements, you have the right to demand the restriction of the processing of your personal data instead
    of its eradication.
  • If you have raised an objection pursuant to Art. 21(1) GDPR, your rights and our rights will have to be
    weighed against each other. As long as it has not been determined whose interests prevail, you have the
    right to demand a restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data – with the exception of their archiving
– may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to
protect the rights of other natural persons or legal entities or for important public interest reasons cited by
the European Union or a member state of the EU.

Rejection of unsolicited e-mails

We herewith object to the use of contact information published in conjunction with the mandatory
information to be provided in our Site Notice to send us promotional and information material that we have
not expressly requested. The operators of this website and its pages reserve the express right to take legal
action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.

4. Recording of data on this website

Cookies

Our websites and pages use what the industry refers to as “cookies.” Cookies are small text files that do not
cause any damage to your device. They are either stored temporarily for the duration of a session (session
cookies) or they are permanently archived on your device (permanent cookies). Session cookies are
automatically deleted once you terminate your visit. Permanent cookies remain archived on your device
until you actively delete them, or they are automatically eradicated by your web browser.

In some cases, it is possible that third-party cookies are stored on your device once you enter our site (third-
party cookies). These cookies enable you or us to take advantage of certain services offered by the third
party (e.g., cookies for the processing of payment services).

Cookies have a variety of functions. Many cookies are technically essential since certain website functions
would not work in the absence of the cookies (e.g., the shopping cart function or the display of videos). The
purpose of other cookies may be the analysis of user patterns or the display of promotional messages.

Cookies, which are required for the performance of electronic communication transactions (required
cookies) or for the provision of certain functions you want to use (functional cookies, e.g., for the shopping
cart function) or those that are necessary for the optimization of the website (e.g., cookies that provide
measurable insights into the web audience), shall be stored on the basis of Art. 6(1)(f) GDPR, unless a
different legal basis is cited. The operator of the website has a legitimate interest in the storage of cookies to
ensure the technically error free and optimized provision of the operator’s services. If your consent to the
storage of the cookies has been requested, the respective cookies are stored exclusively on the basis of the
consent obtained (Art. 6(1)(a) GDPR); this consent may be revoked at any time.

You have the option to set up your browser in such a manner that you will be notified any time cookies are
placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of
cookies in certain cases or in general or activate the delete function for the automatic eradication of cookies
when the browser closes. If cookies are deactivated, the functions of this website may be limited.

In the event that third-party cookies are used or if cookies are used for analytical purposes, we will
separately notify you in conjunction with this Data Protection Policy and, if applicable, ask for your consent.

Cookie Consent with Borlabs Cookie

Our website uses the Borlabs cookie consent technology to obtain your consent to the storage of certain
cookies in your browser and for their data privacy protection compliant documentation. The provider of this
technology is Borlabs - Benjamin A. Bornschein, Rübenkamp 32, 22305 Hamburg, Germany (hereinafter
referred to as Borlabs).

Whenever you visit our website, a Borlabs cookie will be stored in your browser, which archives any
declarations or revocations of consent you have entered. These data are not shared with the provider of the
Borlabs technology.

The recorded data shall remain archived until you ask us to eradicate them, delete the Borlabs cookie on
your own or the purpose of storing the data no longer exists. This shall be without prejudice to any retention
obligations mandated by law. To review the details of Borlabs’ data processing policies, please visit
https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/.

We use the Borlabs cookie consent technology to obtain the declarations of consent mandated by law for
the use of cookies. The legal basis for the use of such cookies is Art. 6(1)(c) GDPR.

Change your cookie settings here:

Cookie Settings

Server log files

The provider of this website and its pages automatically collects and stores information in so-called server
log files, which your browser communicates to us automatically. The information comprises:

  • The type and version of browser used
  • The used operating system
  • Referrer URL
  • The hostname of the accessing computer
  • The time of the server inquiry
  • The IP address

This data is not merged with other data sources.

This data is recorded on the basis of Art. 6(1)(f) GDPR. The operator of the website has a legitimate interest
in the technically error free depiction and the optimization of the operator’s website. In order to achieve this,
server log files must be recorded.

Request by e-mail, telephone, or fax

If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name,
request) will be stored and processed by us for the purpose of processing your request. We do not pass these
data on without your consent.

These data are processed on the basis of Art. 6(1)(b) GDPR if your inquiry is related to the fulfillment of a
contract or is required for the performance of pre-contractual measures. In all other cases, the data are
processed on the basis of our legitimate interest in the effective handling of inquiries submitted to us (Art.
6(1)(f) GDPR) or on the basis of your consent (Art. 6(1)(a) GDPR) if it has been obtained.

The data sent by you to us via contact requests remain with us until you request us to delete, revoke your
consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request).
Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

Use of Chatbots

We use chatbots to communicate with you. Chatbots have the capability to respond to your questions and
other entries without the assistance of humans. To do this, chatbots analyze your entries and other data to
give matching responses (e.g., names, email addresses and other contact information, customer numbers and
other identification, orders, and chat progresses). The chatbot can also register your IP address, log files,
location information and other meta data. The data is archived on the servers of the chatbot provider.

It is possible to generate user profiles based on the recorded data. Moreover, the data can be used to display
interest-related advertising if the other legal requirements are met (in particular if consent has been
obtained). Moreover, it is possible to link chatbots to analytical and advertising tools.

The recorded data can also be used to improve our chatbots and their response patterns (machine learning).

We or the chatbot operator retain the data you enter until you ask us to delete it, revoke your consent to
archive it or if the purpose for the data storage is no longer in effect (e.g., once your inquiry has been fully
processed). This does not affect mandatory statutory provisions – in particular, retention time frames.

The legal basis for the use of chatbots is Art. 6(1)(b) GDPR, if the chatbot is used to negotiate a contract or in
conjunction with the fulfillment of a contract. If pertinent consent has been requested, the processing shall
occur exclusively on the basis of Art. 6(1)(a) GDPR; the consent may be revoked at any time. In all other
cases, the use is based on our legitimate interest in the most effective client communication possible (Art.
6(1)(f) GDPR).

Registration on this website

You have the option to register on this website to be able to use additional website functions. We shall use
the data you enter only for the purpose of using the respective offer or service you have registered for. The
required information we request at the time of registration must be entered in full. Otherwise, we shall
reject the registration.

To notify you of any important changes to the scope of our portfolio or in the event of technical
modifications, we shall use the e-mail address provided during the registration process.
We shall process the data entered during the registration process on the basis of your consent (Art. 6(1)(a)
GDPR).

The data recorded during the registration process shall be stored by us as long as you are registered on this
website. Subsequently, such data shall be deleted. This shall be without prejudice to mandatory statutory
retention obligations.

5. Analysis tools and advertising

Google Tag Manager

We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street,
Dublin 4, Ireland

The Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other
technologies on our website. The Google Tag Manager itself does not create any user profiles, does not store
cookies, and does not carry out any independent analyses. It only manages and runs the tools integrated via
it. However, the Google Tag Manager does collect your IP address, which may also be transferred to
Google’s parent company in the United States.

The Google Tag Manager is used on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate
interest in the quick and uncomplicated integration and administration of various tools on his website. If the
relevant consent has been requested, the processing is carried out exclusively on the basis of Art. 6(1)(a)
GDPR; the consent can be revoked at any time.

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider of this service is
Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyze the behavior patterns of website visitors. To that
end, the website operator receives a variety of user data, such as pages accessed, time spent on the page, the
utilized operating system and the user’s origin. Google may consolidate these data in a profile that is
allocated to the respective user or the user’s device.

Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing the
user behavior patterns (e.g., cookies or device fingerprinting). The website use information recorded by
Google is, as a rule transferred to a Google server in the United States, where it is stored.

This analysis tool is used on the basis of Art. 6(1)(f) GDPR. The operator of this website has a legitimate
interest in the analysis of user patterns to optimize both, the services offered online and the operator’s
advertising activities. If a corresponding agreement has been requested (e.g., an agreement to the storage of
cookies), the processing takes place exclusively on the basis of Art. 6(1)(a) GDPR; the agreement can be
revoked at any time.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European
Commission. Details can be found here:
https://privacy.google.com/businesses/controllerterms/mccs/.

IP anonymization
On this website, we have activated the IP anonymization function. As a result, your IP address will be
abbreviated by Google within the member states of the European Union or in other states that have ratified
the Convention on the European Economic Area prior to its transmission to the United States. The full IP
address will be transmitted to one of Google’s servers in the United States and abbreviated there only in
exceptional cases. On behalf of the operator of this website, Google shall use this information to analyze
your use of this website to generate reports on website activities and to render other services to the
operator of this website that are related to the use of the website and the Internet. The IP address
transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in
Google’s possession.

Browser plug-in
You can prevent the recording and processing of your data by Google by downloading and installing the
browser plugin available under the following link:
https://tools.google.com/dlpage/gaoptout?hl=en.
For more information about the handling of user data by Google Analytics, please consult Google’s Data
Privacy Declaration at:
https://support.google.com/analytics/answer/6004245?hl=en.

Contract data processing
We have executed a contract data processing agreement with Google and are implementing the stringent
provisions of the German data protection agencies to the fullest when using Google Analytics.

Demographic parameters provided by Google Analytics
This website uses the “demographic characteristics” function of Google Analytics, to be able to display to the
website visitor compatible ads within the Google advertising network. This allows reports to be created that
contain information about the age, gender, and interests of the website visitors. The sources of this
information are interest-related advertising by Google as well as visitor data obtained from third-party
providers. This data cannot be allocated to a specific individual. You have the option to deactivate this
function at any time by making pertinent settings changes for advertising in your Google account or you can
generally prohibit the recording of your data by Google Analytics as explained in section “Objection to the
recording of data”.

Google Analytics E-Commerce-Tracking
This website uses the “E-Commerce Tracking” function of Google Analytics. With the assistance of ECommerce
Tracking, the website operator is in a position to analyze the purchasing patterns of website
visitors with the aim of improving the operator’s online marketing campaigns. In this context, information,
such as the orders placed, the average order values, shipping costs and the time from viewing the product to
making the purchasing decision are tracked. These data may be consolidated by Google under a transaction
ID, which is allocated to the respective user or the user’s device.

Archiving period
Data on the user or incident level stored by Google linked to cookies, user IDs or advertising IDs (e.g.,
DoubleClick cookies, Android advertising ID) will be anonymized or deleted after 26 month. For details,
please click the following link:
https://support.google.com/analytics/answer/7667196?hl=en.

Google Ads

The website operator uses Google Ads. Google Ads is an online promotional program of Google Ireland
Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display ads in the Google search engine or on third-party websites, if the user
enters certain search terms into Google (keyword targeting). It is also possible to place targeted ads based
on the user data Google has in its possession (e.g., location data and interests; target group targeting). As the
website operator, we can analyze these data quantitatively, for instance by analyzing which search terms
resulted in the display of our ads and how many ads led to respective clicks.

The use of Google Ads is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in
marketing the operator’s services and products as effectively as possible.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European
Commission. Details can be found here:
https://policies.google.com/privacy/frameworks and
https://privacy.google.com/businesses/controllerterms/mccs/.

Google Remarketing

This website uses the functions of Google Analytics Remarketing. The provider of these solutions is Google
Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Remarketing analyzes your user patterns on our website (e.g., clicks on specific products), to allocate
a certain advertising target groups to you and to subsequently display matching online offers to you when
you visit other online offers (remarketing or retargeting).

Moreover, it is possible to link the advertising target groups generated with Google Remarketing to device
encompassing functions of Google. This makes it possible to display interest-based customized advertising
messages, depending on your prior usage and browsing patterns on a device (e.g., cell phone) in a manner
tailored to you as well as on any of your devices (e.g., tablet or PC).

If you have a Google account, you have the option to object to personalized advertising under the following
link:
https://www.google.com/settings/ads/onweb/.

The use of Google Remarketing is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest
in the marketing of the operator’s products that is as effective as possible. If a respective declaration of
consent was requested, processing shall occur exclusively on the basis of Art. 6(1)(a) GDPR; the given
consent may be revoked at any time.

For further information and the pertinent data protection regulations, please consult the Data Privacy
Policies of Google at:
https://policies.google.com/technologies/ads?hl=en.

Formation of Target Groups with Customer Reconciliation
For the formation of target groups, we use, among other things, the Google Remarketing customer
reconciliation feature. To achieve this, we transfer certain customer data (e.g., email addresses) from our
customer lists to Google. If the respective customers are Google users and are logged into their Google
accounts, matching advertising messages within the Google network (e.g., YouTube, Gmail or in a search
engine) are displayed for them to view.

Google Conversion-Tracking

This website uses Google Conversion Tracking. The provider of this service is Google Ireland Limited
(“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

With the assistance of Google Conversion Tracking, we are in a position to recognize whether the user has
completed certain actions. For instance, we can analyze the how frequently which buttons on our website
have been clicked and which products are reviewed or purchased with particular frequency. The purpose of
this information is to compile conversion statistics. We learn how many users have clicked on our ads and
which actions they have completed. We do not receive any information that would allow us to personally
identify the users. Google as such uses cookies or comparable recognition technologies for identification
purposes.

We use Google Conversion Tracking on the basis of Art. 6(1)(f) GDPR. The operator of the website has a
legitimate interest in the analysis of the user patterns with the aim of optimizing both, the operator’s web
presentation and advertising. If a respective declaration of consent was requested (e.g., concerning the
storage of cookies), processing shall occur exclusively on the basis of Art. 6(1)(a) GDPR; the given consent
may be revoked at any time.

For more information about Google Conversion Tracking, please review Google’s data protection policy at:
https://policies.google.com/privacy?hl=en.

Google DoubleClick

This website uses features of Google DoubleClick. The provider is Google Ireland Limited (“Google”), Gordon
House, Barrow Street, Dublin 4, Ireland, (hereinafter “DoubleClick”).

DoubleClick is used to show you interest-based ads across the Google Network. Advertisements can be
tailored to the interests of the viewer using DoubleClick. For example, our ads may appear in Google search
results or in banners associated with DoubleClick.

To be able to display interest adequate promotional content to users, DoubleClick must recognize the
respective visitor so that it can allocate the websites visited, the clicks and other user pattern information to
the user. To do this, DoubleClick deploys cookies or comparable recognition technologies (e.g., device
fingerprinting). The recorded information is consolidated into a pseudonym user profile so that the
respective user can be shown interest adequate advertising.

The use of Google DoubleClick takes place in the interest of targeted advertising measures. This constitutes
a legitimate interest within the meaning of Art. 6(1)(f) GDPR. If a corresponding agreement has been
requested (e.g., an agreement to the storage of cookies), the processing takes place exclusively on the basis
of Art. 6(1)(a) GDPR; the agreement can be revoked at any time.

For further information on how to object to the advertisements displayed by Google, please see the
following links:
https://policies.google.com/technologies/ads and
https://adssettings.google.com/authenticated.

Facebook Pixel

To measure conversion rates, this website uses the visitor activity pixel of Facebook. The provider of this
service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook’s
statement the collected data will be transferred to the USA and other third-party countries too.

This tool allows the tracking of page visitors after they have been linked to the website of the provider after
clicking on a Facebook ad. This makes it possible to analyze the effectiveness of Facebook ads for statistical
and market research purposes and to optimize future advertising campaigns.

For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at
any conclusions as to the identity of users. However, Facebook archives the information and processes it, so
that it is possible to make a connection to the respective user profile and Facebook is in a position to use the
data for its own promotional purposes in compliance with the
Facebook Data Usage Policy. This enables Facebook to display ads on Facebook pages as well as in locations
outside of Facebook. We as the operator of this website have no control over the use of such data.

The use of Facebook Pixel is based on Art. 6(1)(f) GDPR. The operator of the website has a legitimate
interest in effective advertising campaigns, which also include social media. If a corresponding agreement
has been requested (e.g., an agreement to the storage of cookies), the processing takes place exclusively on
the basis of Art. 6(1)(a) GDPR; the agreement can be revoked at any time.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European
Commission. Details can be found here:
https://www.facebook.com/legal/EU_data_transfer_addendum und
https://de-de.facebook.com/help/566994660333381.

Insofar as personal data is collected on our website with the help of the tool described here and forwarded to
Facebook, we and Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland
are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively
to the collection of the data and its forwarding to Facebook. The processing by Facebook that takes place
after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have
been set out in a joint processing agreement. The wording of the agreement can be found under:
https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for
providing the privacy information when using the Facebook tool and for the privacy-secure implementation
of the tool on our website. Facebook is responsible for the data security of Facebook products. You can
assert data subject rights (e.g., requests for information) regarding data processed by Facebook directly with
Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.

In Facebook’s Data Privacy Policies, you will find additional information about the protection of your privacy
at:
https://www.facebook.com/about/privacy/.

You also have the option to deactivate the remarketing function “Custom Audiences” in the ad settings
section under
https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you first have
to log into Facebook.

If you do not have a Facebook account, you can deactivate any user-based advertising by Facebook on the
website of the European Interactive Digital Advertising Alliance:
http://www.youronlinechoices.com/de/praferenzmanagement/.

LinkedIn Insight Tag

This website uses the Insight tag from LinkedIn. This service is provided by LinkedIn Ireland Unlimited
Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland.

Data processing by LinkedIn Insight tag
We use the LinkedIn Insight tag to obtain information about visitors to our website. Once a website visitor is
registered with LinkedIn, we can analyze the key occupational data (e.g., career level, company size, country,
location, industry, job title) of our website visitors to help us better target our site to the relevant audience.
We can also use LinkedIn Insight tags to measure whether visitors to our websites make a purchase or
perform other actions (conversion measurement). Conversion measurement can also be carried out across
devices (e.g. from PC to tablet). LinkedIn Insight Tag also features a retargeting function that allows us to
display targeted advertising to visitors to our website outside of the website. According to LinkedIn, no
identification of the advertising addressee takes place.

LinkedIn itself also collects log files (URL, referrer URL, IP address, device and browser characteristics and
time of access). The IP addresses are shortened or (if they are used to reach LinkedIn members across
devices) hashed (pseudonymized). The direct identifiers of LinkedIn members are deleted by LinkedIn after
seven days. The remaining pseudonymized data will then be deleted within 180 days.

The data collected by LinkedIn cannot be assigned by us as a website operator to specific individuals.
LinkedIn will store the personal data collected from website visitors on its servers in the USA and use it for
its own promotional activities. For details, please see LinkedIn’s privacy policy at
https://www.linkedin.com/legal/privacy-policy#choices-oblig.

Legal basis
The use of LinkedIn Insight is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in
effective advertising measures, including social media. If a corresponding consent has been requested (e.g.
consent to the storage of cookies), the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR;
the consent can be revoked at any time.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European
Commission. Details can be found here:
https://www.linkedin.com/legal/l/dpa und
https://www.linkedin.com/legal/l/eu-sccs.

Objection to the use of LinkedIn Insight Tag
You can object to LinkedIn’s analysis of user behavior and targeted advertising at the following link:
https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

In addition, LinkedIn members can control the use of their personal information for promotional purposes in
the account settings. To prevent LinkedIn from linking information collected on our site to your LinkedIn
account, you must log out of your LinkedIn account before you visit our site.

Execution of a contract data processing agreement
We have entered into a contract data processing agreement with LinkedIn.

Pinterest-Tag

We have integrated Pinterest-Tag into this website. The provider is Pinterest Europe Ltd., Palmerston
House, 2nd Floor, Fenian Street, Dublin 2, Ireland.

The purpose of Pinterest-Tag is to record certain actions you perform on our website. Subsequently, the
data can be used to display promotions to you that meet your interests on our website or on another
Pinterest-Tag website.

For this purpose, Pinterest-Tag records, among other things, a Tag ID, your location, and the referrer URL.
Furthermore, action specific data, such as the order value, ordered quantity, order number, the category of
the purchased item and video views may be recorded.

Pinterest-Tag uses technologies that make the recognition of the user across sites possible, so that the user
patterns can be analyzed (e.g., cookies or device fingerprinting).

Pinterest-Tag is deployed on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in
marketing activities that are as effective as possible. If your pertinent consent was requested, the processing
shall occur exclusively on the basis of Art. 6(1)(a) GDPR; this consent may be revoked at any time.

Pinterest is an enterprise that does business around the globe, so that data may also be transmitted into the
United States. Based on Pinterest’s statements, this data transmission is based on the standard contractual
clauses of the EU Commissions. For details please visit:
https://policy.pinterest.com/de/privacy-policy.

For more Pinterest-Tag information please visit:
https://help.pinterest.com/de/business/article/track-conversions-with-pinterest-tag.

Contract data processing agreement
We have executed a contract processing agreement with the provider of Pinterest-Tag. This is an agreement
mandated by data privacy legislation that warrants that Pinterest-Tag processes the personal data of our
website visitors only in compliance with our instructions and the provisions of the GDPR.

Microsoft Bing-Tag

We have integrated Microsoft Bing-Tag into this website. The provider is Microsoft Corporation,
One Microsoft Way, Redmond, WA 98052-6399, USA

The purpose of Microsoft Bing-Tag is to record certain actions you perform on our website. Subsequently, the
data can be used to display promotions to you that meet your interests on our website or on another
Microsoft Bing-Tag website.

For this purpose, Microsoft Bing-Tag records, among other things, a Tag ID, your location, and the referrer URL.
Furthermore, action specific data, such as the order value, ordered quantity, order number, the category of
the purchased item and video views may be recorded.

Microsoft Bing-Tag uses technologies that make the recognition of the user across sites possible, so that the user
patterns can be analyzed (e.g., cookies or device fingerprinting).

Microsoft Bing-Tag is deployed on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in
marketing activities that are as effective as possible. If your pertinent consent was requested, the processing
shall occur exclusively on the basis of Art. 6(1)(a) GDPR; this consent may be revoked at any time.

Microsoft is an enterprise that does business around the globe, so that data may also be transmitted into the
United States. Based on Microsoft’s statements, this data transmission is based on the standard contractual
clauses of the EU Commissions. For details please visit:
https://privacy.microsoft.com/en-us/privacystatement.

For more Microsoft Bing-Taginformation please visit:
https://about.ads.microsoft.com/en-us/solutions/audience-targeting/universal-event-tracking.

Contract data processing agreement
We have executed a contract processing agreement with the provider of Microsoft Bing-Tag. This is an agreement
mandated by data privacy legislation that warrants that Microsoft Bing-Tag processes the personal data of our
website visitors only in compliance with our instructions and the provisions of the GDPR.

Snapchat-Tag

We have integrated Snapchat-Tag into this website. The provider is Snap Group Limited,
77 Shaftesbury Avenue, London, W1D 5DU, United Kingdom.

The purpose of Snapchat-Tag is to record certain actions you perform on our website. Subsequently, the
data can be used to display promotions to you that meet your interests on our website or on another
Snapchat-Tag website.

For this purpose, Snapchat-Tag records, among other things, a Tag ID, your location, and the referrer URL.
Furthermore, action specific data, such as the order value, ordered quantity, order number, the category of
the purchased item and video views may be recorded.

Snapchat-Tag uses technologies that make the recognition of the user across sites possible, so that the user
patterns can be analyzed (e.g., cookies or device fingerprinting).

Snapchat-Tag is deployed on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in
marketing activities that are as effective as possible. If your pertinent consent was requested, the processing
shall occur exclusively on the basis of Art. 6(1)(a) GDPR; this consent may be revoked at any time.

Snapchat is an enterprise that does business around the globe, so that data may also be transmitted into the
United States. Based on Snapchat’s statements, this data transmission is based on the standard contractual
clauses of the EU Commissions. For details please visit:
https://www.snap.com/en-US/privacy/privacy-policy.

For more Snapchat-Tag information please visit:
https://forbusiness.snapchat.com/advertising/snap-pixel.

Contract data processing agreement
We have executed a contract processing agreement with the provider of Snapchat-Tag. This is an agreement
mandated by data privacy legislation that warrants that Snapchat-Tag processes the personal data of our
website visitors only in compliance with our instructions and the provisions of the GDPR.

Outbrain-Tag

We have integrated Outbrain-Tag into this website. The provider is Outbrain Inc.,
39 W 13th Street, New York, NY 10011 USA.

The purpose of Outbrain-Tag is to record certain actions you perform on our website. Subsequently, the
data can be used to display promotions to you that meet your interests on our website or on another
Outbrain-Tag website.

For this purpose, Outbrain-Tag records, among other things, a Tag ID, your location, and the referrer URL.
Furthermore, action specific data, such as the order value, ordered quantity, order number, the category of
the purchased item and video views may be recorded.

Outbrain-Tag uses technologies that make the recognition of the user across sites possible, so that the user
patterns can be analyzed (e.g., cookies or device fingerprinting).

Outbrain-Tag is deployed on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in
marketing activities that are as effective as possible. If your pertinent consent was requested, the processing
shall occur exclusively on the basis of Art. 6(1)(a) GDPR; this consent may be revoked at any time.

Outbrain is an enterprise that does business around the globe, so that data may also be transmitted into the
United States. Based on Outbrain’s statements, this data transmission is based on the standard contractual
clauses of the EU Commissions. For details please visit:
https://www.outbrain.com/legal/privacy#privacy-policy.

For more Outbrain-Tag information please visit:
https://www.outbrain.com/help/publishers/how-do-i-implement-pixels-to-track-conversions/.

Contract data processing agreement
We have executed a contract processing agreement with the provider of Outbrain-Tag. This is an agreement
mandated by data privacy legislation that warrants that Outbrain-Tag processes the personal data of our
website visitors only in compliance with our instructions and the provisions of the GDPR.

Taboola-Tag

We have integrated Taboola-Tag into this website. The provider is Taboola Inc.,
28 West 23rd St., 5th fl., New York, NY 10010, USA

The purpose of Taboola-Tag is to record certain actions you perform on our website. Subsequently, the
data can be used to display promotions to you that meet your interests on our website or on another
Taboola-Tag website.

For this purpose, Taboola-Tag records, among other things, a Tag ID, your location, and the referrer URL.
Furthermore, action specific data, such as the order value, ordered quantity, order number, the category of
the purchased item and video views may be recorded.

Taboola-Tag uses technologies that make the recognition of the user across sites possible, so that the user
patterns can be analyzed (e.g., cookies or device fingerprinting).

Taboola-Tag is deployed on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in
marketing activities that are as effective as possible. If your pertinent consent was requested, the processing
shall occur exclusively on the basis of Art. 6(1)(a) GDPR; this consent may be revoked at any time.

Taboola is an enterprise that does business around the globe, so that data may also be transmitted into the
United States. Based on Taboola’s statements, this data transmission is based on the standard contractual
clauses of the EU Commissions. For details please visit:
https://www.taboola.com/privacy-policy.

For more Taboola-Tag information please visit:
https://help.taboola.com/hc/en-us/articles/360003469854-Taboola-Pixel-Overview.

Contract data processing agreement
We have executed a contract processing agreement with the provider of Taboola-Tag . This is an agreement
mandated by data privacy legislation that warrants that Taboola-Tag processes the personal data of our
website visitors only in compliance with our instructions and the provisions of the GDPR.

TikTok-Tag

We have integrated TikTok-Tag into this website. The provider is TikTok Inc., 10100 Venice Blvd.,
Culver City, CA 90232, USA.

The purpose of TikTok-Tag is to record certain actions you perform on our website. Subsequently, the
data can be used to display promotions to you that meet your interests on our website or on another
TikTok-Tag website.

For this purpose, TikTok-Tag records, among other things, a Tag ID, your location, and the referrer URL.
Furthermore, action specific data, such as the order value, ordered quantity, order number, the category of
the purchased item and video views may be recorded.

TikTok-Tag uses technologies that make the recognition of the user across sites possible, so that the user
patterns can be analyzed (e.g., cookies or device fingerprinting).

TikTok-Tag is deployed on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in
marketing activities that are as effective as possible. If your pertinent consent was requested, the processing
shall occur exclusively on the basis of Art. 6(1)(a) GDPR; this consent may be revoked at any time.

TikTok is an enterprise that does business around the globe, so that data may also be transmitted into the
United States. Based on TikTok's statements, this data transmission is based on the standard contractual
clauses of the EU Commissions. For details please visit:
https://www.tiktok.com/legal/privacy-policy?lang=de.

For more TikTok-Tag information please visit:
https://ads.tiktok.com/help/article?aid=9663.

Contract data processing agreement
We have executed a contract processing agreement with the provider of Pinterest-Tag. This is an agreement
mandated by data privacy legislation that warrants that Pinterest-Tag processes the personal data of our
website visitors only in compliance with our instructions and the provisions of the GDPR.

Trustpilot-Tag

We have integrated Trustpilot-Tag into this website. The provider is Trustpilot A/S,
Pilestraede 58, 5. Etage, DK-1112 Kopenhagen K.

The purpose of Trustpilot-Tag is to record certain actions you perform on our website. Subsequently, the
data can be used to display promotions to you that meet your interests on our website or on another
Trustpilot-Tag website.

For this purpose, Trustpilot-Tag records, among other things, a Tag ID, your location, and the referrer URL.
Furthermore, action specific data, such as the order value, ordered quantity, order number, the category of
the purchased item and video views may be recorded.

Trustpilot-Tag uses technologies that make the recognition of the user across sites possible, so that the user
patterns can be analyzed (e.g., cookies or device fingerprinting).

Trustpilot-Tag is deployed on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in
marketing activities that are as effective as possible. If your pertinent consent was requested, the processing
shall occur exclusively on the basis of Art. 6(1)(a) GDPR; this consent may be revoked at any time.

Trustpilot is an enterprise that does business around the globe, so that data may also be transmitted into the
United States. Based on Trustpilot's statements, this data transmission is based on the standard contractual
clauses of the EU Commissions. For details please visit:
https://de.legal.trustpilot.com/for-reviewers/end-user-privacy-terms.

For more Trustpilot-Tag information please visit:
https://de.business.trustpilot.com/features/dashboard-analytics.

Contract data processing agreement
We have executed a contract processing agreement with the provider of Trustpilot-Tag. This is an agreement
mandated by data privacy legislation that warrants that Trustpilot-Tag processes the personal data of our
website visitors only in compliance with our instructions and the provisions of the GDPR.

6. Newsletter

Newsletter data

If you would like to subscribe to the newsletter offered on this website, we will need from you an e-mail
address as well as information that allow us to verify that you are the owner of the e-mail address provided,
and consent to the receipt of the newsletter. No further data shall be collected or shall be collected only on a
voluntary basis. We shall use such data only for the sending of the requested information and shall not share
such data with any third parties.

The processing of the information entered into the newsletter subscription form shall occur exclusively on
the basis of your consent (Art. 6(1)(a) GDPR). You may revoke the consent you have given to the archiving of
data, the e-mail address and the use of this information for the sending of the newsletter at any time, for
instance by clicking on the “Unsubscribe” link in the newsletter. This shall be without prejudice to the
lawfulness of any data processing transactions that have taken place to date.

The data deposited with us for the purpose of subscribing to the newsletter will be stored by us until you
unsubscribe from the newsletter or the newsletter service provider and deleted from the newsletter
distribution list after you unsubscribe from the newsletter or after the purpose has ceased to apply. We
reserve the right to delete or block e-mail addresses from our newsletter distribution list at our own
discretion within the scope of our legitimate interest in accordance with Art. 6(1)(f) GDPR.

After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the
newsletter service provider in a blacklist to prevent future mailings. The data from the blacklist is used only
for this purpose and not merged with other data. This serves both your interest and our interest in complying
with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6(1)(f)
GDPR). The storage in the blacklist is indefinite. You may object to the storage if your interests outweigh
our legitimate interest.

MailChimp

This website uses the services of MailChimp to send out its newsletters. The provider is the Rocket Science
Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.

Among other things, MailChimp is a service that can be deployed to organize and analyze the sending of
newsletters. Whenever you enter data for the purpose of subscribing to a newsletter (e.g. your e-mail
address), the information is stored on MailChimp servers in the United States.

With the assistance of the MailChimp tool, we can analyze the performance of our newsletter campaigns. If
you open an e-mail that has been sent through the MailChimp tool, a file that has been integrated into the email
(a so-called web-beacon) connects to MailChimp’s servers in the United States. As a result, it can be
determined whether a newsletter message has been opened and which links the recipient possibly clicked
on. Technical information is also recorded at that time (e.g. the time of access, the IP address, type of
browser and operating system). This information cannot be allocated to the respective newsletter recipient.
Their sole purpose is the performance of statistical analyses of newsletter campaigns. The results of such
analyses can be used to tailor future newsletters to the interests of their recipients more effectively.

If you do not want to permit an analysis by MailChimp, you must unsubscribe from the newsletter. We
provide a link for you to do this in every newsletter message.

The data is processed based on your consent (Art. 6(1)(a) GDPR). You may revoke any consent you have
given at any time by unsubscribing from the newsletter. This shall be without prejudice to the lawfulness of
any data processing transactions that have taken place prior to your revocation.

The data deposited with us for the purpose of subscribing to the newsletter will be stored by us until you
unsubscribe from the newsletter or the newsletter service provider and deleted from the newsletter
distribution list after you unsubscribe from the newsletter. Data stored for other purposes with us remain
unaffected.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European
Commission. Details can be found here:
https://mailchimp.com/eu-us-data-transfer-statement/ and
https://mailchimp.com/legal/data-processing-addendum/#Annex_C_-_Standard_Contractual_Clauses.

After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the
newsletter service provider in a blacklist to prevent future mailings. The data from the blacklist is used only
for this purpose and not merged with other data. This serves both your interest and our interest in complying
with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6(1)(f)
GDPR). The storage in the blacklist is indefinite. You may object to the storage if your interests outweigh
our legitimate interest.

For more details, please consult the Data Privacy Policies of MailChimp at:
https://mailchimp.com/legal/terms/.

Execution of a contract data processing agreement
We have executed a so-called “Data Processing Agreement” with MailChimp, in which we mandate that
MailChimp undertakes to protect the data of our customers and to refrain from sharing it with third parties.

7. Plug-ins and Tools

Google Web Fonts

To ensure that fonts used on this website are uniform, this website uses so-called Web Fonts provided by
Google. When you access a page on our website, your browser will load the required web fonts into your
browser cache to correctly display text and fonts.

To do this, the browser you use will have to establish a connection with Google’s servers. As a result, Google
will learn that your IP address was used to access this website. The use of Google Web Fonts is based on Art.
6(1)(f) GDPR. The website operator has a legitimate interest in a uniform presentation of the font on the
operator’s website. If a respective declaration of consent has been obtained (e.g., consent to the archiving of
cookies), the data will be processed exclusively on the basis of Art. 6(1)(a) GDPR. Any such consent may be
revoked at any time.

If your browser should not support Web Fonts, a standard font installed on your computer will be used.
For more information on Google Web Fonts, please follow this link:
https://developers.google.com/fonts/faq and consult Google’s Data Privacy Declaration under:
https://policies.google.com/privacy?hl=en.

Google Maps

This website uses the mapping service Google Maps. The provider is Google Ireland Limited (“Google”),
Gordon House, Barrow Street, Dublin 4, Ireland.

To enable the use of the Google Maps features, your IP address must be stored. As a rule, this information is
transferred to one of Google’s servers in the United States, where it is archived. The operator of this website
has no control over the data transfer. In case Google Maps has been activated, Google has the option to use
Google web fonts for the purpose of the uniform depiction of fonts. When you access Google Maps, your
browser will load the required web fonts into your browser cache, to correctly display text and fonts.

We use Google Maps to present our online content in an appealing manner and to make the locations
disclosed on our website easy to find. This constitutes a legitimate interest as defined in Art. 6(1)(f) GDPR. If
a respective declaration of consent has been obtained, the data shall be processed exclusively on the basis of
Art. 6(1)(a) GDPR. This declaration of consent may be revoked at any time.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European
Commission. Details can be found here:
https://privacy.google.com/businesses/gdprcontrollerterms/ and
https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.

For more information on the handling of user data, please review Google’s Data Privacy Declaration under:
https://policies.google.com/privacy?hl=en.

Tidio

We use Tidio (hereinafter referred to as “Tidio”) for the processing of user inquiries via our support channels
or live chat systems. The provider is Tidio LLC, 180 Steuart St, CA 94119, San Francisco, California, USA.

Messages you send to us, can be stored in the Tidio ticket system or our employees respond to them in the
live chat system. If you communicate with us via Tidio, all data you have entered from the start of the chat
(i.e., name or chat ID, address, and phone number) as well as your IP address, your country of origin, the
utilized browser and device, the accessed website and the exchanges messages are consolidated in a profile
and saved on Tidio’s servers.

Messages that are addressed to us remain in our possession until you ask us to delete them or the reason for
the data storage is no longer effective (e. g. after your inquiry has been processed). This shall be without
prejudice to any statutory provisions – especially statutory mandatory retention obligations.

We also use Tidio to analyze the patterns of our users. This allows us, for instance, to determine how many
users have accessed our website or completed the contact form.

The use of Tidio is based on Art. 6(1)(f) GDPR. We have a legitimate interest in marketing activities that are
as effective as possible. If your pertinent consent was requested, the processing shall occur exclusively on
the basis of Art. 6(1)(a) GDPR; this consent may be revoked at any time.

For more information, please consult the data privacy declaration of Tidio:
https://www.tidio.com/privacy-policy/.

Contract data processing agreement
We have executed a contract processing agreement with the provider of Tidio. This is an agreement
mandated by data privacy legislation, that warrants that Tidio processes the personal data of our website
visitors only in compliance with our instructions and the provisions of the GDPR.

8. eCommerce and payment service providers

Processing of data (customer and contract data)

We collect, process, and use personal data only to the extent necessary for the establishment, content
organization or change of the legal relationship (data inventory). These actions are taken on the basis of Art.
6(1)(b) GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual
actions. We collect, process, and use personal data concerning the use of this website (usage data) only to
the extent that this is necessary to make it possible for users to utilize the services and to bill for them.

The collected customer data shall be eradicated upon completion of the order or the termination of the
business relationship. This shall be without prejudice to any statutory retention mandates.

Data transfer upon closing of contracts for online stores, retailers, and the shipment of
merchandise

We share personal data with third parties only if this is necessary in conjunction with the handling of the
contract; for instance, with companies entrusted with the shipment of goods or the financial institution
tasked with the processing of payments. Any further transfer of data shall not occur or shall only occur if you
have expressly consented to the transfer. Any sharing of your data with third parties in the absence of your
express consent, for instance for advertising purposes, shall not occur.

The basis for the processing of data is Art. 6(1)(b) GDPR, which permits the processing of data for the
fulfilment of a contract or for pre-contractual actions.

Data transfer upon closing of contracts for services and digital content

We share personal data with third parties only if this is necessary in conjunction with the handling of the
contract; for instance, with the financial institution tasked with the processing of payments.
Any further transfer of data shall not occur or shall only occur if you have expressly consented to the
transfer. Any sharing of your data with third parties in the absence of your express consent, for instance for
advertising purposes, shall not occur.
The basis for the processing of data is Art. 6(1)(b) GDPR, which permits the processing of data for the
fulfilment of a contract or for pre-contractual actions.

Credit checks

We may conduct a credit check in the event that purchases are made on account or based on other payment
terms that require us to extend credit (scoring). For this purpose, we transmit the data you have entered
(e.g., name, address, age, or banking information) to a credit information agency. Based on this data, the
probability of non-payment is determined. If the likelihood of non-payment is excessive, we may reject the
respective payment term.

The credit check is performed on the basis of contractual fulfillment (Art. 6(1)(b) GDPR) and to avert nonpayment
(justified interest pursuant to Art. 6(1)(f) GDPR). If consent has been obtained, the credit check
shall be performed on the basis of this consent (Art. 6(1)(a) GDPR); the consent may be revoked at any time.

9. Online-based Audio and Video Conferences (Conference tools)

Data processing
We use online conference tools, among other things, for communication with our customers. The tools we
use are listed in detail below. If you communicate with us by video or audio conference using the Internet,
your personal data will be collected and processed by the provider of the respective conference tool and by
us. The conferencing tools collect all information that you provide/access to use the tools (email address
and/or your phone number). Furthermore, the conference tools process the duration of the conference, start
and end (time) of participation in the conference, number of participants and other “context information”
related to the communication process (metadata).

Furthermore, the provider of the tool processes all the technical data required for the processing of the
online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type,
operating system type and version, client version, camera type, microphone or loudspeaker and the type of
connection.

Should content be exchanged, uploaded, or otherwise made available within the tool, it is also stored on the
servers of the tool provider. Such content includes, but is not limited to, cloud recordings, chat/ instant
messages, voicemail uploaded photos and videos, files, whiteboards, and other information shared while
using the service.

Please note that we do not have complete influence on the data processing procedures of the tools used. Our
possibilities are largely determined by the corporate policy of the respective provider. Further information
on data processing by the conference tools can be found in the data protection declarations of the tools
used, and which we have listed below this text.

Purpose and legal bases
The conference tools are used to communicate with prospective or existing contractual partners or to offer
certain services to our customers (Art. 6(1)(b) GDPR). Furthermore, the use of the tools serves to generally
simplify and accelerate communication with us or our company (legitimate interest in the meaning of Art.
6(1)(f) GDPR). Insofar as consent has been requested, the tools in question will be used on the basis of this
consent; the consent may be revoked at any time with effect from that date.

Duration of storage
Data collected directly by us via the video and conference tools will be deleted from our systems
immediately after you request us to delete it, revoke your consent to storage, or the reason for storing the
data no longer applies. Stored cookies remain on your end device until you delete them. Mandatory legal
retention periods remain unaffected.

We have no influence on the duration of storage of your data that is stored by the operators of the
conference tools for their own purposes. For details, please directly contact the operators of the conference
tools.

Conference tools used
We employ the following conference tools:

Google Hangouts

We use Google Hangouts. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4,
Ireland. For details on data processing, please see the Google Hangouts privacy policy:
https://policies.google.com/privacy?hl=en.

Execution of a contract data processing agreement
We have entered into a contract data processing agreement with the provider of Google Hangouts and
implement the strict provisions of the German data protection agencies to the fullest when using Google
Hangouts.

Google Meet

We use Google Meet. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4,
Ireland. For details on data processing, please see the Google privacy policy:
https://policies.google.com/privacy?hl=en.

Execution of a contract data processing agreement
We have entered into a contract data processing agreement with the provider of Google Meet and
implement the strict provisions of the German data protection agencies to the fullest when using Google
Meet.

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